Voice and chat agents that work a real shift

AI Employees

Trained digital colleagues that answer calls, qualify enquiries, book jobs and update your systems — day, night and weekends.

What you get

Voice AI agent with natural, low-latency conversation and your own script guardrails
Inbound and outbound calling, SMS and web chat from one brain
Live calendar booking, qualification scoring and call routing to humans
Every conversation transcribed, summarised and written back into your CRM
Escalation rules so anything sensitive reaches a person fast

Where it pays off

Always on: Configurable coverage
Fast: Response target agreed in scope
Visible: Calls logged and summarised

Good fit if

You have a repeatable process, real volume, and someone accountable for the result.

Choose the system

One team. Different jobs. Clear ownership.

Start with the role that removes the most friction. Each system is scoped around a real responsibility, not a generic chatbot prompt.

System preview

Voice Call Agents

A trained phone-based colleague that answers, understands intent and takes the next useful action while the conversation is live.

Trigger

A customer calls your business, including outside working hours.

Agent does

qualifies the enquiry · books the next step · updates the CRM

Human control

Complaints, uncertainty, sensitive requests and high-value opportunities route to a named human with context.

Responsibilities

Answer inbound calls in your tone
Handle FAQs and qualification
Book appointments into the calendar
Send a summary and transcript

Where it fits

Built around the work your business actually does.

Home services

Answer every call, identify the job, check the area and book the engineer without adding another person to the rota.

Professional services

Qualify enquiries, collect the facts, schedule consultations and keep the pipeline updated automatically.

Ecommerce support

Handle order questions, returns and product FAQs while unusual or emotional cases reach a human.

Internal operations

Give your team an assistant that finds information, drafts updates and completes repeatable admin inside your existing tools.

Human control

Automation should make your team more capable, not less in control.

AI is disclosed clearly where it speaks to customers.

You define the boundaries, tone, approval rules and escalation triggers.

Conversations can be logged, summarised and reviewed by your team.

Agents work around your existing tools rather than forcing a replacement.

Sensitive, uncertain or high-value situations can always reach a person.

The systems live in your accounts and are documented for handover.

Questions, answered

Will callers know it is AI?

We disclose it clearly and keep the tone natural. In practice callers care about being answered and resolved, not about who answers.

What happens when it cannot help?

It hands over. You define the triggers — pricing edge cases, complaints, VIP accounts — and the call or thread routes to a named human with full context.

Can it use our phone number?

Yes. We port or forward your existing numbers so nothing changes for your customers.

Plan your first AI employee

Find the role your business should stop hiring manually for.

Tell us which calls, questions or admin tasks consume the most time. We will map the first practical AI employee around that work.

Prefer a general call?

Next step

Ready to scope AI Employees?

Tell us which calls, questions or admin tasks consume the most time. We will map the first practical AI employee around that work.

Send enquiry info@urbanace.co.uk