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Urban Ace
AI & Automation Studio

Systems that dothe work for you.

We build websites, AI employees and automated workflows that answer calls, follow up leads and keep your team moving.

Book a Discovery CallExplore Solutions
Digital front doorWeb & commerce
OperationsConnected systems
AI employeesHuman controlled
1 system

One accountable operating layer

0 black boxes

Clear handover, ownership and documentation

<60s

A response target we design towards

100%

Your accounts, data and workflows stay yours

For teams ready to improve

Clearer customer journeys. More capable teams. Fewer dropped handoffs.

Start with the friction
Keep people in control
Measure what changes
01Capability index

We build the website, business systems and AI employees that
keep the work moving.

Three service families for the customer journey, the work behind it and the capacity your team needs next. Start with what matters now and expand from there.

02AI Employees

A colleague who never
misses the phone.

Your voice agent holds a real conversation, makes decisions inside the guardrails you set, and finishes the job in your systems — not just a chat log.

  • Intent classified · emergency repair
  • Address verified against service area
  • Engineer availability checked
  • Job created in CRM · #48213
  • Confirmation SMS sent to caller
  • Transcript + summary filed to record
  • Uncertainty escalated to a named human
Explore AI Employees
Inbound booking
Inbound · +44 113 ••• 4021
live
  1. AI employeeGood morning, Northside Heating. You’re speaking with the booking assistant. How can I help today?
03Business Automations

Capture. Decide. Act. Record.

Good automation makes each handoff visible: information enters once, follows agreed rules, reaches the right owner and leaves a clear record.

  1. 01 · trigger

    Capture

    A form, call, message, order or internal request enters one owned process.

  2. 02 · logic

    Decide

    The details are validated, enriched and routed using agreed rules and guardrails.

  3. 03 · action

    Act

    The right booking, document, update, notification or human approval is triggered.

  4. 04 · audit

    Record

    The outcome, ownership and next step are written back to the main system.

05Evidence

Systems shaped around real work.

All projects
Home services

Missed calls turned into booked jobs

A lead-recovery pattern showing how a missed-call text-back and owned follow-up could support a regional trades operation.

Baseline
Missed-call response
Track
Booked outcomes
Review
Admin impact
Ecommerce

A back office that stopped growing with revenue

An ecommerce operations pattern showing how order, supplier and support workflows could be consolidated into one owned process.

Baseline
Support response
Track
Order throughput
Review
Weekly admin
04Engagement

Four phases, no mystery.

Phase 01

Diagnose

We sit inside the process, measure where hours and leads leak, and rank the fixes by return rather than novelty.

Opportunity map · hours and revenue at stake

Phase 02

Design

Every workflow is drawn end to end before anything is built: triggers, decisions, escalation points, owners.

Blueprint · signed off before build

Phase 03

Deploy

Built in your own accounts, tested on real data, and run in parallel with the manual process until it earns trust.

Live system · documented and owned by you

Phase 04

Operate

Monitoring, transcript reviews and tuning, plus new workflows as the business changes shape.

Ongoing improvement · monthly reporting

Connect the tools your team already relies on.

OpenAIElevenLabsTwilion8nMakeHubSpotShopifySupabaseSlackXeroGoogle WorkspaceStripe
Next step

Tell us what needsto work better.

Bring the website, workflow or operational problem that is slowing the business down. We will help identify the right place to begin.

Book a Discovery Callinfo@urbanace.co.uk