AI employees are not chatbots, and the difference is actions
A useful system does more than answer: it records, routes, updates and knows when to hand over.
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A useful system does more than answer: it records, routes, updates and knows when to hand over.
A chatbot can be useful, but an operational system is judged by what happens after the answer.
Start with the responsibility, define the allowed actions and make the handoff visible. The model is one part of that workflow, not the whole product.
A useful design brief names the trigger, the record that must change and the person who owns the exception. That makes it possible to test the system without pretending that a model can replace judgement.
Start with one repeatable responsibility, measure the handoff and expand only when the first loop is dependable.
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